Shipping policy
📦 Shipping Policy (Australia)
Effective Date: 01/05/2025
Business Name: Roll Mate Australia Pty Ltd
Website: www.rollmate.com.au
1. Processing Time
Orders are processed within 1–2 business days of purchase. You’ll receive a confirmation email with tracking once dispatched.
2. Shipping Rates & Delivery Times
| Shipping Option | Estimated Time | Cost |
|---|---|---|
| Standard (AusPost) | 2–6 business days | Flat rate $9.99 |
| Free Shipping | On orders over $49.99 | $0.00 |
3. Tracking
All orders include a tracking number. You’ll receive it via email once shipped.
4. Delivery Issues
We are not responsible for lost or stolen packages after delivery is confirmed. If your order hasn’t arrived, contact the carrier first, then us at admin@rollmate.com.au if unresolved.
5. International Shipping
Currently, we only ship within Australia. For international orders, visit our US or NZ store.